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Shipping & Returns

 

Return Policy

Consumer Exchanges/Returns
If you are not happy with your purchase, we will accept a return for a refund or an exchange for the same product or another product.   Note if you purchased your product from a 3rd party retailer we are unable to accept your return.

  • You may return or exchange your purchase within 30 days of delivery and all products must be in the condition you received.
  • Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from GPR confirming this.
  • Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. GPR will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
  • AFTER RECEIVING A RETURN AUTHORIZATION from our customer service department - Support@decobreeze.com, please send the return to our address:

Global Product Resources, Inc. 
28381 Vincent Moraga

Temecula, CA 92590

  • Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received.  Must be in resale condition, including all hangers and tag
  • Exchanges: you will be refunded your original purchase price once we receive the returned items.  Meanwhile, you may place another order for the item you wish to purchase which will be then billed as a separate transaction.  You do not have to wait for us to receive the original item before placing the new order.
  • All returns will only be credited to the original purchasing credit card number.
  • If you receive an item from our website as a gift you may exchange the item within 30 days for an equal or lesser value.   You must include your original packing list or company issued receipt. 
  • Please contact customer service at:  support@decobreeze.com or  800-979-4326 to begin the process.  Note if your gift was purchased from a 3rd party retailer we are unable to accept your return.

Thanks for your patronage!


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.