RETURNS MERCHANDISE AUTHORIZATION number required for all returns. ALL Returned orders will be subject to a 15% restocking fee and full cost of freight charges.
All claims for damaged merchandise must be made within 10 working days of receipt of goods or we reserve the right to decline claim.
All sizes are approximate. Many of our items are hand crafted and are subject to slight variations in size. color, and fragrance. If candles are part of a set, the sizes listed are for the individual item. * Burn times are approximate.
Global Product Resources, Inc.
43350 Business Park Dr.
Temecula, CA 92590
- Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received. Must be in resale condition, including all hangers and tag
- Exchanges: you will be refunded your original purchase price once we receive the returned items. Meanwhile, you may place another order for the item you wish to purchase which will be then billed as a separate transaction. You do not have to wait for us to receive the original item before placing the new order.
- All returns will only be credited to the original purchasing credit card number.
- If you receive an item from our website as a gift you may exchange the item within 30 days for an equal or lesser value. You must include your original packing list or company issued receipt.
- Please contact customer service at: firstname.lastname@example.org or 800-979-4326 to begin the process. Note if your gift was purchased from a 3rd party retailer we are unable to accept your return.
Thanks for your patronage!